We understand that facing issues with your furniture can be frustrating, and we genuinely apologize for any inconvenience.
However, we're here to assure you that our team of highly skilled service and repair technicians is ready to help!
How to Begin Your Warranty Claim
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Submit Your Claim: Click HERE to submit your warranty claim through our online portal.
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Provide Details: Include the following information to help us process your claim quickly:
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A detailed description of the issue.
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A photo showing the whole piece in question (for product identification)
- Multiple photos of the issue you are experiencing from different angles
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Wait for a Response: Our dedicated Customer Experience team will review your submission and contact you within 1-3 business days. Your patience during this process is greatly appreciated.
What to Expect
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Once your claim is reviewed, a team member will guide you through the next steps.
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If repair or replacement is required, our skilled technicians will work to resolve the issue swiftly and efficiently.
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Your satisfaction is our top priority, and we’ll do everything we can to ensure a positive outcome.
*Please note that Home Zone reserves the right to decide on whether we repair or replace an item.
We appreciate your trust in us and are committed to making things right. If you have any additional questions or need assistance, don’t hesitate to reach out to our Customer Experience team. Thank you for allowing us the opportunity to serve you!
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