What is the warranty, what does it cover and how does it work?
All mattresses over $699 will have a 15-year warranty.
(This means that the Angelina, Topaz, Ambers and the Shadow will not have a 15-year warranty.)
Angelina – 1-year non-prorated warranty
Topaz – 5-year non-prorated warranty
Ambers/Shadow – 10-year non-prorated warranty
The warranty will cover manufacturer defects in the springs, seam issues and structural issues. The most common question is about dips in the mattress.
The original buyer must submit the warranty claim with a picture of the measurement of the dip as well as the picture of the entire mattress to ensure that there are no stains on the mattress.
Sometimes the manufacturer will request a picture of the law tag, which gives information about when it was made. How to Submit a Mattress Claim
365 Sleep Guarantee
This program was introduced due to the demand by our customers for a sleep guarantee and
we matched the industry in the venture.
Day 1-90 – 100% value towards a new mattress
Day 91-180 – 50% value towards a new mattress
Day 181- 365 – 25% value towards a new mattress
The following requirements must be met before making the sleep guarantee claim.
The original buyer is required to sleep on the mattress for 60 days
The original buyer must have had it delivered to ensure that it did not get damaged or dirty upon transportation.
The original buyer must have used a mattress protector.
How to Submit a Mattress Claim
What is the warranty on the adjustable bases?
The 4100, 6500, and 9700 have a 20-year warranty. This is separated into 2 parts:
Years 1-3 Full Coverage of parts and labor
Years 4-20 Limited coverage of parts (no motors, no electrical components, and no fabric or wood components)
The 200 Base has a full coverage 2-year warranty which includes parts and labor.