How to Measure Indentations In The Mattress

Mattresses

Mattress Warranty

All mattresses over $699 will have a 15-year warranty.
This means that the Angelina, Topaz, Ambers and the Shadow will not have a 15-year warranty.
Angelina - 1 Year Warranty
Topaz - 5 Year Warranty
Shadow & 10" - 10 Year Warranty
All other mattresses (restonic) - 15 Year Warranty

The warranty will cover manufacturer defects in the springs, seam issues and structural issues.
The most common question is about dips in the mattress, the way we measure this is to take either a straight item and lay it across the mattress or take a string and tighten it across the mattress and measure the dip.

Mattress Dipping/Sinking

Mattress Claim Guide:

We must have the following photos to assist you with your mattress claim:

1. Photos of the supports under the bed. (This is needed to verify that the dip is not being caused by improper support.)
2. A photo of the full mattress without any coverings 
3. A photo of the dip showing the measurements of the dip.

We recommend the method below to accurately measure the sagging depth:
First, stretch a length of string over the entire width of a fully stripped mattress; when the line is taut, use a ruler or tape to measure the distance between the string and the deepest indentation.

The warranty of the mattress is voided if it is stained. 

Stained Mattress

If a mattress is stained, the warranty is voided. Liquids can wear down the foams and cause them to deteriorate faster than they otherwise would. Additionally, stained mattresses are unsanitary and unsafe for the company to take back.

365 Sleep Guarantee:

In order to qualify for the 365-night sleep guarantee, you must meet the following requirements:

1. You must have purchased a mattress protector from Home Zone.
2. You must sleep on it for at LEAST 60 nights.
3. You must have the set including foundation/base.
4. The mattress must be over $699.
5. You must have had it delivered to ensure that it did not get damaged or dirty upon transportation.

If you meet all requirements and the mattress has been confirmed to be free of stains/damages, you will qualify for the following:

Day 1-90 : 100% value towards a new mattress
Day 91-180 : 50% value towards a new mattress
Day 181-365 : 25% value towards a new mattress