Home Zone Manufacturer's Warranty Information

Limited Lifetime Warranty

Frames Used In Upholstered and Leather Products

A Limited Lifetime Warranty applies to all frames used in sofas, couches, love seats, upholstered chairs, ottomans, sectionals, and sleepers. Home Zone Furniture, LLC warrants these components to you, the original retail purchaser, to be free from material manufacturing defects. Lifetime means the normal useful life of the product. The original retail purchaser is responsible for shipping costs to a Home Zone Furniture, LLC retail store. Home Zone Furniture, LLC will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping cost from the Home Zone Furniture, LLC retail store, or a repair center designated by the Customer Service Department of Home Zone Furniture, LLC, at no charge to the original retail purchaser. After one year from the date of purchase, the frame warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

Springs

The metal spring systems are sinuous, wire seat springs, and, where applicable, back springs, and are secured by heavy gauge tie wires clipped at all intersections. Home Zone Furniture, LLC warrants these systems to you, the original retail purchaser, to be free of spring breakage caused by metal fatigue or spring clips pulling loose from the frame. Lifetime means the normal useful life of the product. The original retail purchaser is responsible for shipping costs to a Home Zone Furniture, LLC retail store. Home Zone Furniture, LLC will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping cost from the Home Zone Furniture, LLC retail store, or a repair center designated by the Customer Service Department of Home Zone Furniture, LLC, at no charge to the original retail purchaser. After one year from the date of purchase, the spring warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

Recliner Mechanism

Home Zone Furniture, LLC warrants to you, the original retail purchaser, all mechanisms used in recliners, to be free from material manufacturing defects. Lifetime means the normal useful life of the product. The original retail purchaser is responsible for shipping costs to a Home Zone Furniture, LLC retail store. Home Zone Furniture, LLC will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping cost from the Home Zone Furniture, LLC retail store, or a repair center designated by the Customer Service Department of Home Zone Furniture, LLC, at no charge to the original retail purchaser. After one year from the date of purchase, the recliner mechanism warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

3-Year Limited Warranty

Sleeper Mechanism

Home Zone Furniture, LLC warrants to you, the original retail purchaser, all mechanisms used in sleepers for three years from the date of purchase, to be free from material manufacturing defects. The original retail purchaser is responsible for shipping costs to a Home Zone Furniture, LLC retail store. Home Zone Furniture, LLC will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping cost from the Home Zone Furniture, LLC retail store, or a repair center designated by the Customer Service Department of Home Zone Furniture, LLC, at no charge to the original retail purchaser. After one year from the date of purchase, the sleeper mechanism warranty covers replacement parts only, and the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

3-Year Limited Warranty Pro-rated

Sleeper Mattress

Home Zone Furniture, LLC warrants the sleeper mattress to you, the original retail purchaser, for three years from the date of purchase, to be free from material manufacturing defects. This warranty begins on the date of purchase. The original retail purchaser is responsible for shipping costs to a Home Zone Furniture, LLC retail store. During the first year, Home Zone Furniture, LLC will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping cost from the Home Zone Furniture, LLC retail store, or a repair center designated by the Customer Service Department of Home Zone Furniture, LLC, at no charge to the original retail purchaser. After the first year of use, the mattress will be replaced for the original retail purchaser on the following pro-rated basis:

Years in Use	Percent of Replacement Cost Paid by Customer (in Addition to Shipping Cost to Retail Store)
1 but less than 2	10%
2 but less than 3	20%

After one year from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

1-Year Limited Warranty

Cushioning

All seat cushion cores will soften with normal use and will conform to the shape of the user. This shall be considered normal wear, and shall not be considered a loss of resiliency or a material manufacturing defect. Within one year from the date of purchase, Home Zone Furniture, LLC will replace, for the original retail purchaser only, a cushion core in an unattached (loose) seat cushion (an “Unattached Cushion”) that has material manufacturing defects, provided that the original retail purchaser (i) follows the Claim Procedure set forth herein and (ii) returns the defective cushion core contained within an Unattached Cushion to a Home Zone Furniture, LLC retail store, together with the product serial number and other information required under the Claim Procedure set forth in these Limited Warranties. With respect to a cushion core in a seat cushion that is attached to the product (an “Attached Cushion”), Home Zone Furniture, LLC, within one year from the date of purchase, will repair or replace, at its option, for the original retail purchaser only, a cushion core, in an Attached Cushion, which has material manufacturing defects, provided that the original retail purchaser follows the Claim Procedure set forth in these Limited Warranties. With respect to the Attached Cushion, the original retail purchaser is responsible for shipping costs to a Home Zone Furniture, LLC retail store. Home Zone Furniture, LLC will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping cost from the Home Zone Furniture, LLC retail store, or a repair center designated by the Customer Service Department of Home Zone Furniture, LLC, at no charge to the original retail purchaser.

Leather

Home Zone Furniture, LLC warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all leather to be free from defects in materials and workmanship, seam slippage, cracking, and dye transfers. Leather is a natural product, and, as such, each hide will reflect its own individuality. Some variations of shade and tone are to be expected as are the nicks, scratches, and wrinkles that only occur in genuine leather; these characteristics are in no way to be considered a defect. The original retail purchaser is responsible for shipping costs to a Home Zone Furniture, LLC retail store. Home Zone Furniture, LLC will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping cost from the Home Zone Furniture, LLC retail store, or a repair center designated by the Customer Service Department of Home Zone Furniture, LLC, at no charge to the original retail purchaser.

Upholstered Fabric

Home Zone Furniture, LLC warrants to you, the original retail purchaser, for a period of one year from the date of purchase, all upholstered fabrics against seam slippage, fraying, and dye transfers. This warranty does not cover tears, flattening of nap, pilling, fading, or shrinking and is not valid when heavy soiling or abuse is evident. This warranty also does not cover protective finishes, velvets, velvet types, and Orlon since, by their very nature, these fabrics are of soft texture and will crush, shade, and mark more readily than most fabrics; these characteristics are in no way to be considered a defect. The original retail purchaser is responsible for shipping costs to a Home Zone Furniture, LLC retail store. Home Zone Furniture, LLC will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping cost from the Home Zone Furniture, LLC retail store, or a repair center designated by the Customer Service Department of Home Zone Furniture, LLC, at no charge to the original retail purchaser.

Finishes and all Other Furniture Products

All finishes and other parts, components, and other furniture products not specifically included in the above Limited Warranties, including but not limited to dining room tables, chairs, occasional tables, beds, dressers, marble tops, granite tops, desks, curio cabinets, china cabinets, buffets, entertainment centers, lamps, electrical components, recliner pull cords and handles incorporated into any furniture product, are warranted by Home Zone Furniture, LLC to you, the original retail purchaser, for one year from the date of purchase, to be free from material manufacturing defects. The original retail purchaser is responsible for shipping costs to a Home Zone Furniture, LLC retail store. Home Zone Furniture, LLC will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping cost from the Home Zone Furniture, LLC retail store, or a repair center designated by the Customer Service Department of Home Zone Furniture, LLC, at no charge to the original retail purchaser.

LIMITATIONS AND EXCEPTIONS

Remedy

Under these Limited Warranties, the sole liability of Home Zone Furniture, LLC is limited to repair, or at its option, replacement. The original retail purchaser is responsible for shipping cost to a Home Zone Furniture, LLC retail store. Home Zone Furniture, LLC will pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping cost from the Home Zone Furniture, LLC retail store, or a repair center designated by the Customer Service Department of Home Zone Furniture, LLC, at no charge to the original retail purchaser. After one year from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

All Products

These Limited Warranties provide coverage to the original retail purchaser and do not apply to rented, business, commercial, institutional, or other non-residential uses. These Limited Warranties do not apply to (i) any merchandise purchased “as is” or second-hand, (ii) any merchandise purchased at a distress sale or a going-out-of business sale, or (iii) any merchandise purchased from a liquidator. All warranties, whether express or implied, cover only normal household usage. No warranty, express or implied, applies to any condition resulting from misuse, abuse, delivery or transportation damage, nor any condition resulting from incorrect or inadequate maintenance, cleaning or care. Warranty is null and void if furniture has been moved from original point of delivery to consumer.

Chemical Treatments

These Limited Warranties do not cover damages or defects caused by use of chemical treatments or protective coatings on the finish, leather, or upholstered fabric by the retailer or the original retail purchaser, and any such chemical treatments or protective coatings voids all warranties of Home Zone Furniture, LLC.

Leather, Upholstered Fabric and Finishes

The Limited Warranties on “Leather”, “Upholstered Fabric” and “Finishes and all Other Furniture Products” do not cover (i) damages resulting from excessive soiling, improper or unapproved cleaning methods, (ii) fading or other damages resulting from exposure to sunlight, (iii) damages resulting from household humidity, or (iv) damages resulting from any liquid, including but not limited to alcohol and water. CAUTION: Any use of improper or unapproved cleaning methods voids all warranties of Home Zone Furniture, LLC.

Modifications to Products

These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of Home Zone Furniture, LLC.

Implied Warranties

IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED TO THE FOLLOWING DURATIONS:

SLEEPER MECHANISM..................................................... 3 YEARS SLEEPER

MATTRESS........................................................................ 3 YEARS, PRO-RATED

LEATHER........................................................................... 1 YEAR UPHOLSTERED

FABRIC...............................................................................1 YEAR

CUSHIONING.................................................................... 1 YEAR

FINISHES AND ALL OTHER FURNITURE PRODUCTS...... 1 YEAR

(INCLUDING PARTS AND COMPONENTS)

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Disclaimer

NO OTHER EXPRESS WARRANTY HAS BEEN MADE OR WILL BE MADE ON BEHALF OF Home Zone Furniture, LLC WITH RESPECT TO THE FURNITURE AND ITS PARTS, OR THE OPERATION, REPAIR, OR REPLACEMENT OF THE FURNITURE AND ITS PARTS. FURTHERMORE, NO REPRESENTATIVE OF Home Zone Furniture, LLC OR ITS DISTRIBUTORS OR RETAILERS IS AUTHORIZED TO MAKE ANY CHANGES OR MODIFICATIONS TO THESE LIMITED WARRANTIES.

SOME RETAILERS OFFER EXTENDED OR ADDITIONAL WARRANTIES, INCLUDING BUT NOT LIMITED TO EXTENDED OR ADDITIONAL FABRIC WARRANTIES, EITHER FROM THE RETAILER OR THROUGH A THIRD-PARTY. Home Zone Furniture, LLC SHALL NOT BE LIABLE UNDER ANY EXTENDED OR ADDITIONAL WARRANTIES OFFERED BY ANY RETAILER OR THROUGH A THIRD-PARTY.

IN NO EVENT SHALL Home Zone Furniture, LLC BE RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, LOSS OR DAMAGE TO PERSONAL PROPERTY, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT. IN NO EVENT SHALL Home Zone Furniture, LLC’s RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Remedy

Under these Limited Warranties, Home Zone Furniture, LLC’s exclusive obligation during the applicable warranty period is to repair or replace, at its option, any part or parts found, upon examination by an authorized manufacturer’s representative of Home Zone Furniture, LLC, to contain a material manufacturing defect. For all of its products, other than an Unattached Cushion (as defined in the topical heading “Cushioning”), Home Zone Furniture, LLC will pay, within one year from the date of purchase by the original retail purchaser, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer to and from Home Zone Furniture, LLC, or a repair center designated by the Customer Service Department of Home Zone Furniture, LLC, at no charge to the original retail purchaser. After one year from the date of purchase, the original retail purchaser will be responsible for labor, packing, and all shipping and transportation costs.

If within the warranty period, identical materials are unavailable at the time of repair or replacement, Home Zone Furniture, LLC reserves the right to substitute materials of equal or better quality. Replacement fabrics may vary in color from the original due to dye lot differences.

To obtain warranty services for cushioning in seat cushions, the purchaser must comply with the requirements set forth in this warranty under the topical heading of “Cushioning.”

Any item repaired or replaced under these Limited Warranties will be covered by the Limited Warranties for the remainder of the original warranty period only.

Claim Procedure

If a problem should arise that you feel is covered by our Limited Warranties, contact the Home Zone Furniture, LLC authorized retailer from whom you purchased your furniture. The original bill of sale and the product serial number are necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements. If necessary, the retailer will contact Home Zone Furniture, LLC to establish service. If the problem can be easily corrected, Home Zone Furniture, LLC will authorize the retailer to make those repairs. Home Zone Furniture, LLC reserves the right to require defective parts to be returned upon request.

Home Zone Furniture, LLC is not responsible for scheduling or the cost of transporting your furniture from your home to the retailer or from the retailer to your home. You must make those arrangements with the retailer. If you or the retailer have moved and you need service, contact Home Zone Furniture, LLC in writing.

CAUTION

Motion furniture (recliners, sleeper sofas, etc.) has many moving parts. Caution must be used in operation (opening, closing, etc.). Children should not be allowed to play on or operate motion furniture. Always leave recliners in an upright and closed position and keep hands and feet clear of the mechanism. Only the occupant should operate it.