How long does Home Zone Furniture warranty your products? – Home Zone Furniture

We stand behind the quality of our products with a 13-month manufacturer's warranty designed to protect your purchase. Below is a summary of our warranty coverage. You can find out about our Platinum, Extended Warranty HERE.

Limited Lifetime Warranty

Frames (Sofas, Chairs, Sectionals, Recliners etc.):

This policy covers material and manufacturing defects for the frame’s useful life.
Within 13 months of purchase: Free repairs/replacements; shipping costs are the customer's responsibility.
After 13 months: Covers replacement parts only; labor and shipping are the customer's responsibility.

Springs:

This policy covers spring breakage due to metal fatigue or loose spring clips.
Same coverage terms as the frame warranty.

Recliner Mechanisms:

This policy covers manufacturing defects in mechanisms for the product’s useful life.
Same coverage terms as the frame warranty.

3-Year Limited Warranty

Sleeper Mechanisms:

Covers material defects for 3 years from the purchase date.
First 13 months: Free repairs/replacements; Shipping costs are the customer's responsibility.
After 13 months: Covers replacement parts only; labor and shipping are the customer’s responsibility.

Sleeper Mattresses (Pro-Rated):

Covers manufacturing defects for 3 years, with pro-rated replacement costs after 13 months:
- Year 2: Customer pays 10% of replacement cost.
- Year 3: Customer pays 20% of replacement cost.
Shipping and labor costs apply after 13 months.

13-Month Limited Warranty

Cushions:

Covers material defects in cushion cores - normal wear excluded.
Loose Cushions: Replaced at no charge within 13 months.
Attached Cushions: Repaired or replaced in-shop within 13 months; shipping is the customer’s responsibility.

Leather and Upholstered Fabrics:

Covers defects in workmanship, seam slippage, cracking, and dye transfer.
Does not cover normal wear, fading, pilling, or damage from misuse or improper care.

Finishes and Other Furniture Products:

Covers defects in parts such as tables, chairs, desks, and more for 13 months.

Warranty Limitations

Non-Residential Use: Warranties apply to normal household use only.
Excluded Purchases: Items sold "as-is," second-hand, or through liquidation are not covered.
Improper Care: Damage from misuse, chemical treatments, or unapproved cleaning methods voids the warranty.
Natural Variations: Characteristics like minor leather marks or fabric shading are not considered defects.
Normal Wear: Normal wear and tear is not considered a defect.

Claim Procedure

Submit a Service Ticket: Claims must be made by the original purchaser. Please have your order number handy. Submit a New Claim Here
Shipping Costs: If necessary, customers are responsible for transportation costs to/from the retailer/service center.
Inspection & Repairs: Home Zone Furniture may request defective parts be returned for inspection.
Right to Repair: Home Zone Furniture reserves the right to decide whether an item is repaired or replaced.

Safety Reminder

For motion furniture (e.g., recliners, sleeper sofas), supervise use to prevent injuries. Always keep mechanisms closed when not in use.

For more information or to file a claim, please Submit a New Claim Here. Thank you for trusting us to help you with your home furnishing needs!