Troubleshooting a Power Recliner

If your power recliner isn’t responding, follow these steps to identify and resolve the issue. We’ll start from the wall outlet and work our way to the recliner.

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Step 1: Check the Power Connection

1. Is the recliner plugged in?

   • Ensure the power cord is securely plugged into a working wall outlet.
   • If using a power strip or surge protector, confirm it is switched on.
   • Try a different outlet to rule out a faulty outlet.
2. Is the power cord connected to the power box?

• • • Check that the power cord is fully inserted into the power box.
    • Look for a green light on the power box (if applicable - some adapters do not have indicator lights).
    • If the light is off, the power box or cord may be faulty.

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Step 2: Check the Connection to the Recliner

1. Is the power box connected to the recliner?
   • Ensure the power box is securely connected to the recliner.
   • Most of the time, there is a clip that should be fastened properly to ensure a secure connection.

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Step 3: Identify the Issue

If all connections are secure and the power box light is on, but the recliner is still not working, try the following:

1. Does the recliner move at all when you press the button?

   • If the recliner doesn't move when you press the switch, and you don't hear a humming sound from the motor, the switch likely needs to be replaced.

         2. Do you hear a humming sound from the motor, but the recliner doesn’t move?

• • This usually indicates a motor failure, and the motor may need replacement.

1. Do you hear grinding, popping, or metallic sounds while reclining?

   • The mechanism inside the recliner might be damaged or bent and needs replacement.

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If Your Recliner Has a Power Headrest that's not working:

1. The headrest is not working, but everything else is.

   • The headrest plug may not be properly connected to the power source. There is a cord that comes from the recliner back that needs to be plugged into the recliner base.

2. Is the headrest still not working after checking the connection?

   • The headrest motor may have failed.

3. The headrest works, but the footrest isn’t working.

   • This likely means the footrest motor has gone out.

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Next Steps

• If your recliner still does not work after these steps, please submit a service ticket HERE, and a service team member will contact you to assist.
• Have your model number and purchase details ready to expedite troubleshooting and potential warranty support.