General

Delivery

• Local Delivery Options and Pricing
• How to Prepare for Your Delivery
• Local Delivery Notifications and What to Expect
• How to Reschedule Your Delivery
• How to Track Your Local Delivery
• Existing Furniture Removal and Mattress Haul-Away

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Shopping & Ordering

• Are All Home Zone Products Built in Texas?
• Home Zone Special Order Program
• HERO™ Performance Fabrics
• Standard King Mattress vs. California King: What's the Difference?
• Purchasing Extra Cushions, Accent Pillows, and Extra Fabric Yardage

Returns & Exchanges

• Exchange and Reselection Policy
• 121-Day Sleep Guarantee — Mattress Exchange Policy
• How to Cancel a Home Zone Order
• Return Policy for Local Orders
• Return Policy for Nationwide Orders
• Terms and Conditions

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Store Pick-Up

• In-Store Pickup Locations and Process

Product Care & Warranty

• How to Clean Removable Cushion Covers
• Home Zone Manufacturer's Warranty
• Home Zone Platinum Extended Warranty
• How to File a Warranty Claim
• How to Clean and Care for HERO™ Performance Fabrics
• How to Clean and Care for Upholstery

See all 14 articles

Financing

• Synchrony Financing: How It Works
• How to Use Synchrony Financing at Checkout Online
• Fortiva Financing: How It Works
• Koalafi Financing: Lease-to-Own, No Credit Needed
• Home Zone Layaway Program

Contact & Account

• How to Contact Home Zone Customer Support
• How to Register and Manage Your Support Account