General

Delivery

• How does your delivery program work?
• How to prepare for your delivery
• How do I track my delivery?
• Will delivery include rearranging or moving my existing furniture or removing it?
• Will I get a call or text when my delivery driver is on his way?
• How do I reschedule my delivery?

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Warranty / Furniture Care

• How to Clean and Care for HERO™ Performance Fabrics
• How long does Home Zone Furniture warranty your products?
• Home Zone Platinum Extended Warranty
• How do I make a warranty claim on my furniture?
• How to clean and care for your upholstery
• Troubleshooting a Power Recliner

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Product FAQ's

• 4150 Adjustable Base Bluetooth App Troubleshooting
• What is HERO™ Performance Fabric?
• Are all of your products built in Texas?
• Do you offer special order products?
• Standard King vs. California King: What’s the Difference?

Store Pick-Up

• Do you offer in-store pickup?

Financing

• How to Apply and Use Your Synchrony Home Card Online (Same-Day Approval & Purchase)
• Synchrony Promotional Financing Available
• Fortiva Financing - A Flexible Way to Pay
• Koalifi Financing: Lease-to-Own, No Credit Needed
• Does Home Zone offer a layaway program?

Customer Service Account Support

• What are your customer support hours?
• How to register your Home Zone support account
• Resetting Your Support Account Password

Policies and Procedures

• Terms and Conditions
• What is your exchange/return policy?
• Does Home Zone Furniture recycle?
• 30-Day Price Match Guarantee