How do I reschedule my delivery?

We understand that life happens and plans change. Here's everything you need to know about rescheduling your Home Zone Furniture delivery.

How to Reschedule Your Delivery

Option 1: Chat with Kelly (Our AI Assistant)

Our AI assistant Kelly, located on our website, can instantly help you reschedule your delivery through our website chat - it's fast, easy, and available 24/7.

Note: Kelly cannot reschedule if:

• Your delivery is scheduled for tomorrow
• You have multiple fulfillments on the same order

If your order is scheduled for tomorrow, you'll need to call our Customer Service Team

Speak directly with our service team at [phone]

Hours:

• Monday: 8am-5pm
• Tuesday-Friday: 8am-8pm
• Saturday: 8am-5pm
• Sunday: Closed

Rescheduling Fees & Policies

Local Deliveries (within 70 miles)

• Free rescheduling if done more than 24 hours before your delivery date
• $25 rescheduling fee if done within 24 hours of your scheduled delivery
  • This fee helps cover the costs of order preparation, including pulling, opening, and staging your items

Nationwide Deliveries (3PL/Third-Party)

• $125 rescheduling fee once you've confirmed your appointment with the third-party delivery company
• Contact: [e-mail]

Pro Tips to Avoid Rescheduling Fees

✓ Choose a delivery date when you're confident you'll be available
✓ Avoid scheduling deliveries on days with other appointments or work commitments
✓ Remember that someone 18+ must be present to accept the delivery
✓ Plan for flexibility - deliveries occur within a 4-hour window

Track Your Delivery in Real-Time

Good news! You don't need to wait at home all day. Our real-time tracking system lets you monitor your delivery's progress throughout the day.

To track your delivery:

1. Visit homezonedelivery.com
2. Enter either:
   • Your phone number (as listed on your order), OR
   • Your order number

What to expect:

• Text notification the day before with your 4-hour delivery window
• Text updates when your driver is on the way
• Real-time tracking on delivery day
• Learn more about delivery notifications →

Important Reminders

• 4-hour delivery windows cannot be changed once assigned (the day before delivery)
• Delivery dates can be rescheduled based on availability
• For online orders, you can also log into your account at homezonefurniture.com to view or change your delivery date

Need Help?

If you have questions or special circumstances, we're here to help:

• Chat with Kelly on our website
• Call customer service: [phone]
• Email for nationwide deliveries: [e-mail]

Thank you for choosing Home Zone Furniture. We're committed to making your delivery experience as smooth as possible!