How do I reschedule my delivery?

We understand that plans can change. Here’s what you need to know about rescheduling your delivery:

Rescheduling Policy:

• If you reschedule within 24 hours of your scheduled delivery date, a $25 rescheduling fee will apply. This helps offset the cost of the labor involved in pulling, opening, and prepping your order the day before.
• We recommend choosing a delivery day that allows for flexibility and doesn’t conflict with appointments or work to avoid this fee.

Track Your Delivery Online:

You can track your delivery in real time to stay updated on its progress. Visit our tracking page and enter either:

• The phone number listed on your invoice, or
• Your order number.

With real-time tracking, there’s no need to stay at home for the entire 4-hour delivery window. Simply monitor your driver's progress throughout the day - we will send you plenty of updates. Learn more about the notifications you will receive here.

Still Need to Reschedule?

If you still need to reschedule, please call us at 817-876-9002, and one of our experienced agents will assist you. We look forward to your delivery!