Will I get a call or text when my delivery driver is on his way?

Yes! You will receive multiple notifications to keep you informed about your delivery. Here’s what to expect:

1. Pre-Routing Notification:

   • Sent 2-5 days before your scheduled delivery date to confirm you still want your delivery as planned.
   • If needed, this is the perfect time to reschedule to avoid a rescheduling fee.

2. Time Frame Confirmation:

   • Sent the day before your delivery (around lunchtime) with a 4-hour delivery window.
   • Please note that this time frame cannot be changed.

3. Driver Route Started Notification:

   • Sent on the day of your delivery when the driver begins their route.
   • This includes a real-time tracking link to monitor your delivery's location in real-time (ETAs are approximate and can change due to weather, traffic, etc...).

4. On-the-Way Notification:

   • Sent when the driver is en route to your location.
   • The estimated arrival time (ETA) can range from 10 to 45 minutes, depending on the previous stops.

5. Arrival Notification:

   • Sent when the driver arrives at your location.

6. Follow-Up Message:

   • After the delivery, you will receive a message asking for feedback and offering additional support if needed. Please let us know if you need assistance!

You can also track your order on the day of delivery here.

Thank you for choosing Home Zone Furniture! We're committed to providing a smooth delivery experience.