Thank you for choosing Home Zone Furniture! We’re thrilled about your upcoming delivery and want to ensure everything goes as smoothly as possible. Here’s how you can prepare for a hassle-free delivery experience:
Measure Your Space
Measure your home and doorways in advance to ensure your new furniture will fit. Unfortunately, we cannot be responsible for items that cannot be delivered due to size constraints.
Get Your Home Ready
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Clear the Area: Remove any existing furniture, decor, electronics, mirrors, or accessories from the delivery path and placement area. This minimizes the risk of damage during the process.
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Ensure Accessibility: Clear the delivery pathway to avoid obstructions and make it easy for our team to bring in your furniture.
Plan for Delivery Day
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Timing: We cannot deliver on the same day you take possession of a new house or apartment. Often, you won't receive the keys before our team shows up, and we will have to reschedule your order. Please plan accordingly to ensure your delivery can be completed without delay.
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Delivery Window: You’ll receive a four-hour delivery window the day before your scheduled delivery. Our trucks are routed to maximize fuel and time efficiency, so we cannot make changes to the given time frames. Make sure someone 18 years or older is available to accept the delivery or choose a date that accommodates your schedule.
Verify Your Information
Double-check the details in your confirmation email or text, including your address, email, and phone numbers. If you have special instructions for our delivery crew, reply to the confirmation message to let us know.
Understand the Rescheduling Policy
If you need to cancel or reschedule your delivery within 24 hours of the scheduled time, a $25 rescheduling fee will apply. This fee helps cover the cost of preparing your furniture and delivery logistics.
We’re here to make your delivery seamless and enjoyable. If you have any questions or specific needs, feel free to reach out by replying to your confirmation email or text. Thank you for choosing Home Zone Furniture, and we can’t wait to deliver your new furniture!
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