How to Cancel a Home Zone Order

You can cancel your Home Zone order at no charge as long as you haven't received your items yet. Local orders can be canceled at any time before delivery is completed. Nationwide orders can be canceled for free before the shipping carrier picks up the order from our warehouse.

Canceling a Local Order:

Cancel your local order by contacting your local Home Zone store or our Customer Service Team at any time before your delivery is completed. There is no cancellation fee for local orders canceled prior to delivery. Once your furniture has been delivered, cancellations are no longer possible, and the return policy applies.

Canceling a Nationwide Order:

Nationwide orders can be canceled at no charge before they are picked up from our warehouse by the third-party shipping carrier.

If your nationwide order has already shipped, cancellation is still possible but will be treated as a return. A 20% restocking fee applies, along with any return shipping charges from the carrier. These fees cover the cost of freight and handling of your order back to our distribution center.

How to Cancel Your Order:

To cancel your order, use any of the following options:

1. Contact your local Home Zone store by phone.
2. Call our customer service team at 817-876-9002.
3. For online orders, email [e-mail] or call our customer service team at 817-876-9002.

Frequently Asked Questions:

Q: Is there a fee to cancel my order?

A: There is no fee to cancel a local order before delivery or a nationwide order before it ships. If a nationwide order has already been picked up by the carrier, a 20% restocking fee plus return shipping charges will apply.

Q: Can I cancel on the same day as my delivery?

A: Yes. You can cancel a local order anytime before delivery is complete. Once the furniture has been delivered to your home, it is no longer a cancellation and the return policy applies.

Q: How do I know if my nationwide order has shipped?

A: Your nationwide order is considered shipped once the third-party carrier picks it up from our warehouse. You will receive a shipping confirmation email with tracking information at that point.

Q: What if I placed my order online — how do I cancel?

A: Email [e-mail] or call our customer service department at 817-876-9002 to cancel an online order.

Q: I changed my mind after delivery — can I still return my furniture?

A: Yes. If your order has already been delivered, you can return eligible items under our return policy. See our Return Policy for Local Orders or Return Policy for Nationwide Orders for details.