Return Policy for Local Orders

Home Zone accepts returns on eligible items within 5 business days of delivery or in-store pickup for local orders. A 20% restocking fee applies based on the item price, and delivery charges are non-refundable. Items must be in their original condition to qualify for a return.

Return Window and Fees:

You have 5 business days after your delivery or in-store pickup to return eligible items. The day after delivery counts as day one. A 20% restocking fee based on the item price will be deducted from your refund. Original delivery charges are non-refundable.

If you are unable to bring the item to a Home Zone store, you can schedule a pickup for an additional delivery fee equal to what you originally paid for delivery ($119 or $169). This fee is in addition to the 20% restocking fee.

Where to Return Items:

You can return eligible items to any Home Zone store location. If you cannot bring items to a store, contact your local store or our customer service team to arrange a pickup from your home.

Items That Cannot Be Returned:

The following items are not eligible for return:

• Mattresses and bedding accessories (pillows, sheets, protectors, adjustable bases)
• Clearance items
• As-is items
• Custom and special orders

How Your Refund Is Issued:

Refunds are returned to your original payment method within 3 to 5 business days depending on your bank. If you paid with cash, your refund will be mailed to your address by check, which can take 1 to 2 weeks.

How to Start a Return:

To initiate a return, use any of the following options:

• Contact your local Home Zone store by phone or email.
• Call our customer service team at 817-876-9002.
• For website orders, please email [e-mail] or call our customer service team at 817-876-9002
• Submit a request at homezoneservice.com.

Frequently Asked Questions:

Q: How long do I have to return my furniture? 

A: You have 5 business days after delivery or in-store pickup to return eligible items. The day after your delivery or pickup counts as day one.

Q: Is there a restocking fee? 

A: Yes. A 20% restocking fee based on the item price is deducted from your refund. This fee is waived if your item arrived damaged or defective.

Q: Can I return a mattress? 

A: Mattresses are not eligible for return. However, qualifying mattress purchases of $699 or more may be eligible for a one-time exchange under our 121-Day Sleep Guarantee.

Q: What if I can't bring the item back to a store? 

A: Home Zone can pick up the item from your home for an additional delivery fee equal to your original delivery charge ($119 or $169). This fee is in addition to the 20% restocking fee.

Q: How long does it take to get my refund? 

A: Refunds to your original payment method typically take 3 to 5 business days. Cash purchases are refunded by check, which can take 1 to 2 weeks.