121-Day Sleep Guarantee — Mattress Exchange Policy

Home Zone's 121-Day Sleep Guarantee gives you up to 121 nights to try your new mattress. If you're not satisfied, you can exchange it one time for a different mattress. This guarantee applies to qualifying mattress purchases of $699 or more (including mattress and foundation combined) on local and online orders. Nationwide orders are not eligible.

How the 121-Day Sleep Guarantee Works:

We recommend sleeping on your new mattress for at least 21 nights to allow your body to fully adjust. From night 22 through night 121, you may visit any Home Zone store to reselect a different mattress. This is a one-time exchange — once you reselect, the guarantee is fulfilled and does not renew.

100% of your original purchase value (mattress and foundation) is applied toward your new selection. If you choose a more expensive mattress, you pay the difference. If you choose a less expensive mattress, the remaining balance is issued as store credit that does not expire.

Requirements to Qualify:

To be eligible for the 121-Day Sleep Guarantee, all of the following must be met:

• Your mattress and foundation purchase must total $699 or more
• A Home Zone mattress protector must be purchased at the same time as the mattress and used throughout the trial period
• The mattress must be free from tears and punctures
• The reselection must be completed in-store (a "sleep test" is required)
• You must request the exchange within 121 nights of delivery

Exchanges Before 21 Nights:

If you request an exchange before the 21-night adjustment period, a 25% restocking fee applies to all items being exchanged (mattress, foundation, or both), plus a delivery fee.

Delivery Fee:

A delivery fee applies to all mattress exchanges unless you can drop off your current mattress and pick up the new one at a local Home Zone fulfillment center yourself. The delivery fee is equal to your original delivery charge.

What's Not Covered:

The 121-Day Sleep Guarantee does not apply to

• Nationwide orders
• As-is mattresses
• Certified Pre-Owned (CPO) mattresses
• Special order mattresses in non-standard sizes (California King, Alaskan King, etc.)
• Bedding accessories (pillows, sheets, protectors, adjustable bases)
• Mattresses with tears or punctures
• Mattresses purchased without a Home Zone mattress protector

How to Start Your Exchange:

To begin your mattress exchange

• Contact your local Home Zone store by phone or email
• Call our customer service team at 817-876-9002
• For online orders, email [e-mail] or call our service team at 817-876-9002.
• Submit a request at homezoneservice.com

You will need to visit a Home Zone store in person to complete a sleep test and select your new mattress.

Frequently Asked Questions:

Q: How long do I have to exchange my mattress? 

A: You have 121 nights from delivery. We recommend sleeping on your mattress for at least 21 nights before exchanging to allow your body to adjust.

Q: Do I need a mattress protector to qualify? 

A: Yes. A Home Zone mattress protector must be purchased at the same time as the mattress and used throughout the trial period. Mattresses with stains caused by not using the protector are not eligible for exchange.

Q: What if I want to exchange before 21 nights? 

A: Exchanges before 21 nights are subject to a 25% restocking fee on all items being exchanged, plus a delivery fee.

Q: Can I exchange my mattress for a less expensive one? 

A: Yes. 100% of your original purchase value is applied toward the new mattress. If the new mattress costs less, the remaining balance is issued as store credit that does not expire.

Q: Does this apply to online orders? 

A: Yes, online orders qualify as long as they are not nationwide orders. You will still need to visit a Home Zone store in person to complete the exchange.