Return Policy for Nationwide Orders

Home Zone accepts returns on eligible nationwide orders within 5 business days of delivery. A 20% restocking fee based on the item price applies, plus return shipping charges billed by the third-party carrier. Return shipping costs often exceed $500, depending on the size and weight of your order.

Return Window and Fees:

You have 5 business days after delivery to request a return on a nationwide order. The day after delivery counts as day one.

The following fees apply to all nationwide returns:

• 20% restocking fee based on the item price
• Return shipping charges billed by the third-party carrier (often exceeding $500)

These fees also apply if you cancel your order after it has left our warehouse, even if it has not yet been delivered. Once a nationwide order ships, the return policy applies.

Delivery charges from your original order are non-refundable.

Items That Cannot Be Returned:

The following items are not eligible for return:

• Mattresses and bedding accessories (pillows, sheets, protectors, adjustable bases)
• Clearance items
• As-is items
• Custom and special orders

How the Return Process Works:

Home Zone coordinates your return pickup with the third-party carrier. You do not need to repackage the furniture. To start a return on a nationwide order:

• Contact our customer service team at 817-876-9002.
• Email [e-mail]
• Submit a request at homezoneservice.com.

Once your return is approved, Home Zone will arrange the carrier pickup and provide you with scheduling details.

How Your Refund Is Issued:

The 20% restocking fee and return shipping charges are deducted from your refund. The remaining balance is returned to your original payment method within 3 to 5 business days depending on your bank. If you paid with cash, your refund will be mailed to your address by check, which can take 1 to 2 weeks.

Frequently Asked Questions:

Q: How long do I have to return a nationwide order? 

A: You have 5 business days after delivery to request a return. The day after your delivery counts as day one.

Q: How much does it cost to return a nationwide order? 

A: A 20% restocking fee based on the item price applies, plus return shipping charges from the third-party carrier. Return shipping costs often exceed $500 depending on the size and weight of your order.

Q: What if I cancel after my order has shipped but before it arrives? 

A: Once your nationwide order has left our warehouse, the return policy applies. The 20% restocking fee and return shipping charges will be deducted from your refund even if the order has not yet been delivered.

Q: Do I need to repackage the furniture myself? 

A: No. Home Zone will coordinate the return pickup with the carrier. You do not need to repackage the items.

Q: Can I return a mattress on a nationwide order? 

A: No. Mattresses and bedding accessories are not eligible for return on any order type. The 121-Day Sleep Guarantee does not apply to nationwide orders.