Nationwide Delivery Program — What to Expect

When you place a nationwide order with Home Zone, our team inspects, photographs, and carefully repackages every item before shipping. You will receive an email with inspection photos, contact/delivery information, and a confirmation link. Your order will not ship until you confirm. Here is what to expect at each step of the process.

Step 1: Order Preparation and Inspection

After you place your order, our team will:

• Open and inspect each item
• Photograph key components to ensure quality
• Repackage items securely with added protection

You will receive an email with inspection photos and shipping details. You must confirm your order through the link in the email before it ships.

Step 2: Shipping:

Once you confirm, your order ships via a third-party logistics provider within 7 business days. Slight delays may occur due to order volume. You will receive a confirmation email with tracking and contact information for the carrier handling your shipment.

Step 3: Scheduling Your Delivery:

Once your order arrives in your local market, the final mile delivery carrier will contact you to schedule your delivery.

• Orders with a product subtotal of $999 or more include white-glove assembly and debris removal
• Orders under $999 receive threshold delivery to the first dry area inside the home without assembly

Important: After you confirm a delivery date with the carrier, any changes are subject to a $125 rescheduling fee. This fee applies each time you reschedule. Please choose a delivery date that works for your schedule.

Storage Charges:

If you are unable to accept delivery within 14 days of your order arriving at the local delivery carrier, daily storage charges will apply. Storage fees vary by carrier and are the customer's responsibility. Contact us if you know you wont be ready to accept delivery for a while, and we can hold your order at our warehouse at no charge. 

If Your Items Arrive Damaged:

If any item arrives damaged, Home Zone will resolve the issue by scheduling a local repair or offering a replacement. This decision is at Home Zone's discretion.

How to Get Help with Your Nationwide Order:

• Call 817-876-9002 (Mon–Sat, 8 AM – 5 PM)
• Email [e-mail]

Frequently Asked Questions:

Q: Do I need to confirm before my order ships? 

A: Yes. You will receive an email with inspection photos and a confirmation link. Your order will not ship until you confirm.

Q: How long after I confirm does my order ship? 

A: Your order ships within 7 business days of confirmation. Transportation time to your local market is typically 7 to 10 business days.

Q: What happens if I need to reschedule my delivery? 

A: After you confirm a delivery date with the carrier, a $125 rescheduling fee applies each time you reschedule. Choose a date that works for your schedule to avoid this fee.

Q: What if I can't accept delivery right away? 

A: If you cannot accept delivery within 14 days of your order arriving at the local carrier, daily storage charges will apply. Storage fees vary by carrier. If you know you will not be available for delivery for a while, please let us know, and we can hold your items at our warehouse at no charge. 

Q: What if my item arrives damaged? 

A: Contact us, and Home Zone will arrange a local repair or replacement at our discretion. You can reach us at 817-876-9002 or at [e-mail]