How to Reschedule Your Delivery

You can reschedule your Home Zone delivery by contacting your local store or our customer service team. 

How to Reschedule:

• Call your local store
• Call our customer service team at 817-876-9002
  • Monday: 8 AM – 5 PM
  • Tuesday–Friday: 8 AM – 8 PM
  • Saturday: 8 AM – 5 PM
  • Sunday: Closed
• For nationwide orders, email [e-mail] or contact your final-mile provider.

Rescheduling Fees:

Local deliveries:

• Free if rescheduled more than 24 hours before your delivery date
• $25 fee if rescheduled within 24 hours of your scheduled delivery

Nationwide deliveries:

• $125 fee each time you reschedule after confirming a delivery date with the carrier

Frequently Asked Questions:

Q: How do I reschedule my delivery? 

A: Call your local store or our customer service team at 817-876-9002 during business hours. For nationwide orders, email [e-mail].

Q: Is there a fee to reschedule? 

A: Local deliveries can be rescheduled for free more than 24 hours in advance. A $25 fee applies within 24 hours. Nationwide deliveries have a $125 rescheduling fee after you've confirmed a date with the carrier.

Q: How many times can I reschedule? 

A: There is no limit. However, rescheduling fees apply each time based on your order type and timing.

Q: Can I reschedule online? 

A: Not yet. If you placed your order online, you can call our customer service team.

Q: What if my delivery is tomorrow and I need to reschedule? 

A: Call our customer service team at 817-876-9002 as soon as possible. A $25 rescheduling fee will apply for local deliveries rescheduled within 24 hours.