Local Delivery Notifications and What to Expect

Home Zone sends you multiple notifications before and on your delivery day so you always know what to expect. Notifications are sent by text and email at each stage of the process. Here is the full timeline of what you will receive.

Before Delivery Day:

• Pre-Routing Notification (2-5 days before delivery): Confirms that your delivery is still scheduled. This is the best time to reschedule if needed to avoid a rescheduling fee.
• Time Frame Confirmation (day before delivery, around 12:00 PM CST): Provides your 3-hour delivery window. This time frame cannot be changed once assigned.

On Delivery Day:

• Driver Route Started: Sent when the driver begins their route. Includes a real-time tracking link so you can monitor your delivery's location. ETAs are approximate and may change due to weather, traffic, or other circumstances.
• On-the-Way Notification: Sent when the driver is on the way to your location. Estimated arrival can range from 10 to 45 minutes, depending on previous stops.
• Arrival Notification: Sent when the driver arrives at your location.

After Delivery:

• Follow-Up Message: After your delivery is complete, you will receive a message asking for feedback and offering additional support if needed.

Frequently Asked Questions:

Q: How will I know my delivery window? 

A: You will receive a text and email the day before your delivery around 12:00 PM CST with your 3-hour delivery window.

Q: Can I change my delivery window? 

A: No. Delivery routes are optimized for fuel and time efficiency. Once your 3-hour window is assigned, it cannot be changed.

Q: What if I need to reschedule? 

A: The best time to reschedule is when you receive your pre-routing notification 2 to 5 days before delivery. Rescheduling more than 24 hours in advance is free. A $25 fee applies if rescheduled within 24 hours of your delivery date.

Q: How do I track my driver on delivery day? 

A: Your "Driver Route Started" notification includes a real-time tracking link. You can also visit homezonedelivery.com and enter your phone number or order number.

Q: Does this apply to nationwide deliveries? 

A: No. These notifications are for local deliveries only.