If your furniture arrives damaged, Home Zone will make it right. Report any damage within 3 business days of delivery by submitting a service ticket at homezoneservice.com, or by contacting your local store or customer service at 817-876-9002. A member of our Customer Service team will contact you within 2 to 3 business days to assist.
How to Report Damage:
To start your damage claim, submit a service ticket at homezoneservice.com and include:
- A detailed description of the issue
- A photo of the whole item (for product identification)
- Multiple clear photos of the damaged area from different angles
What Happens Next:
Once your claim is reviewed, a team member will guide you through the next steps. Depending on the issue, Home Zone may:
- Send a professionally trained service technician to repair the item in your home
- Offer a replacement
Please note that this decision is at Home Zone's discretion.
Nationwide Orders:
The damage reporting process is the same for nationwide orders. In addition, please note any damage on the delivery paperwork provided by the delivery carrier at the time of delivery.
Frequently Asked Questions:
Q: How long do I have to report damage?
A: Report any damage within 3 business days of delivery.
Q: Where do I submit my damage claim?
A: Submit a service ticket at homezoneservice.com. You can also contact your local store or call customer service at 817-876-9002.
Q: What information do I need to include?
A: Include a detailed description of the issue, a photo of the whole item, and multiple clear photos of the damaged area from different angles.
Q: How long until I hear back?
A: A member of our Customer Service team will contact you within 2 to 3 business days.
Q: What if my nationwide delivery arrived damaged?
A: Follow the same process by submitting a service ticket at homezoneservice.com. Also, make sure to note the damage on the carrier's delivery paperwork at the time of delivery.
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