How to Prepare for Your Delivery

A little preparation goes a long way toward a smooth delivery. Whether you're receiving a local or nationwide delivery, these steps will help ensure your furniture arrives and gets placed without any issues.

Verify Your Information:

Double-check the details in your confirmation email or text, including your delivery address, email, and phone number. Incorrect contact information can cause missed notifications and delivery delays.

Measure Your Space:

Measure your rooms and doorways in advance to ensure your new furniture fits. Check doorway widths, hallway clearances, and any stairways or tight corners the delivery team will need to navigate.

Clear the Delivery Path

Before your delivery day:

• Remove existing furniture, decor, electronics, and accessories from the delivery path and placement area
• Clear hallways, doorways, and staircases of any obstructions
• Make sure the delivery team has a clear path from your front door to the room where the furniture will be placed

Delivery crews do not move or rearrange existing furniture or household items.

Plan for Delivery Day

• Make sure someone 18 years or older is home to accept the delivery
• If no one is home, the delivery team will wait up to 15 minutes before leaving. Afterward, your delivery will need to be rescheduled.
• You will receive a confirmation message the day before your delivery with your delivery window — reply to that text or email to confirm and with any special instructions for your delivery team (gate codes, missing apt. numbers... etc)

Important: We strongly recommend not scheduling delivery on the same day you take possession of a new home or apartment. Deliveries are routed for time efficiency and may arrive early in the day before you have your keys. If the team arrives and no one is available to accept the delivery, it will need to be rescheduled.

Rescheduling Fees

If you need to reschedule your delivery:

• Local deliveries: Free if rescheduled more than 24 hours before your delivery date. A $25 fee applies if rescheduled within 24 hours.
• Nationwide deliveries: A $125 fee applies each time you reschedule after confirming a delivery date with the carrier.

Frequently Asked Questions

Q: What should I do to get ready for delivery day? 

A: Measure your space, clear the delivery path, and make sure someone 18 or older is home to accept the delivery. Reply to your confirmation message with any special instructions.

Q: What happens if no one is home? 

A: The delivery team will wait up to 15 minutes. If no one is available, the delivery will need to be rescheduled.

Q: Can I schedule delivery for the day I move into a new home? 

A: We strongly recommend against it. Deliveries may arrive before you receive your keys, requiring rescheduling.

Q: How do I share special instructions with the delivery team? 

A: Reply to your confirmation text or email the day before your delivery with any special instructions.

Q: Is there a fee to reschedule? 

A: Local deliveries can be rescheduled for free more than 24 hours in advance. A $25 fee applies within 24 hours. Nationwide deliveries have a $125 rescheduling fee after you've confirmed a date with the carrier.